Alwyn George
Computer Systems Analyst and Technical Support at Digital Solutions, Allen Park, MI.
Customer Focused • Quickly Learns New Technologies • Excellent Work Ethic • Technical Support Experience
About Me
As a versatile and driven IT professional, I offer a wealth of experience in the field. I hold a diploma in Computer Systems Technician - Networking from St. Clair College and have just completed Bachelor of Science in Information Technology with a concentration in Cybersecurity from Walsh College, staying at the forefront of technology.
With a diverse work background that ranges from Customer Technical Support to Production Control Associate and Data Entry Specialist, I have honed my communication, problem-solving, and customer service skills. My varied work experience has also helped me develop a strong work ethic and the ability to adapt to new situations.
In my free time, I pursue my love of mechanics by fixing motorcycles, capturing moments through photography, and maintaining a home lab for hands-on learning and exploration. I have been working with software and hardware troubleshooting alongside my dad since I was 4 years old.
Education and Certifications
Bachelor of Science in Information Technology, Concentration: Cybersecurity
Walsh College, Troy, MI
March 2022 – Sept 2024
Ontario College Diploma in Computer Systems Technician, Concentration: Networking
St. Clair College, Windsor, ON
Sept 2020 – May 2022
CompTIA A+
2023
Work Experience
Digital Solutions, Allen Park, MI
Computer Systems Analyst and Technical Support
November 2023 - present
Server Management: Maintain and optimize server performance and security
Firewall Management: Configure and monitor firewalls to protect against unauthorized access
Hardware Repairs: Diagnose and repair hardware issues for various devices
Network Design: Design scalable, reliable, and secure network solutions
Security Compliance: Implement security measures and conduct regular audits
Support: Provide advanced technical support and maintain system documentation
Project Management: Lead IT projects from start to finish
Continuous Improvement: Stay updated with IT trends and improve system processes
Omega Tool Corp., Oldcastle, ON
IT Technical Support Analyst
March 2023 – November 2023
End-user helpdesk technical support (trouble shooting and software administration)
Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware
Diagnose and resolve network issues (e.g. LAN access)
Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
St. Clair College, Windsor, ON
Information Technology Help Desk
May 2021 – Aug 2021
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Diagnosed and resolved diverse range of technical issues technical issues related to software, hardware, and network connectivity.
Documented accurate records of all support interactions.
Sutherland Global Inc., Windsor, ON
Customer Technical Support
Dec 2019 – Aug 2020
Led a team and supported technical issues of team members.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Supported call center using software such as ServiceNow, Salesforce, OKTA, Recurly, API, etc.
Connected with teams with WebEx, Slack, Teams, Workspace, etc.
TRQSS, Inc., Tecumseh, ON
Production Control Associate
April 2018 – Sept 2019
Maintained outstanding attendance record and consistently arrived to work early.
Worked flexible hours across nights, weekends, and holiday shifts.
Improved operations through consistent hard work and dedication.
Received and processed production stock into inventory management system.
Nimble Information Strategies, Inc., North York, ON
Data Entry Specialist
April 2017 – April 2018
Organized, sorted, and checked input data against original EQAO documents.
Compiled data and reviewed information for accuracy prior to input.
Accurately and efficiently entered numerical data into databases with speed and accuracy
Skills
Programming Languages: Python, Java, JavaScript, HTML, PHP, SQL, Swift
Operating Systems: macOS, Microsoft Windows, elementaryOS, Ubuntu, Kali Linux, Android, iOS, iPadOS, VirtualBox
User Account Management: create, delete, lock, unlock, secure, restrict, add to group, add to domain
Cloud Services: Microsoft Azure, Amazon AWS
Remote Desktop: Microsoft Remote Desktop, Chrome Remote Desktop, AnyDesk, TeamViewer
Project Management: SCRUM/Agile, Kanban, Trello, Monday.com, Documenting
Team Collaboration: Microsoft SharePoint, Google Drive
Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, Teams, OneDrive
Apple iWork: Pages, Keynote, Numbers, iCloud
Network Security: Network Configuration, Virtual Private Network (VPN), Microsoft Active Directory (AD), Domain Services (AD DS), Microsoft Windows Server, PowerShell/Command Prompt, Wireshark, Network and Protocol Analyzers
Leadership: Critical Thinking, Conflict Resolution, Problem Solving, Decision Making, Research & Analysis, Adaptability
Interpersonal Skills: Communication, Teamwork, Empathy, Negotiation, Public Speaking, Active Listening
Time Management: Prioritization, Goal-setting, Delegation, Organizational Skills
Languages: English, Malayalam, French, Spanish
Downloadable PDF
ALWYN_GEORGE_RESUME_2024.pdfIn order to download the PDF file, click the Pop-Out button (an arrow pointing out of a box) on the top right of the document. A new tab (Google Drive) will open. Click "File" then "Download" then "PDF Document" to begin the process of downloading the PDF file.